MySQL is not choosable in setup wizard
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Compatible version of MySQL is installed and running. JDBC driver is also downloaded and exists in the correct lib directory. However, when going through the setup wizard, MySQL is not choosable:
Cause
Only JRE is installed instead of full JDK or the version is not compatible.
User does not have correct MySQL privileges.
Resolution
Delete all web browser cookies or test with different browser, in case its a browser issue
If MySQL driver was added to the lib directory when Bamboo was already started, please re-start the application
Follow the instructions on this page to download and install the full JDK and set JAVA_HOME correctly: Supported platforms
Make sure the user has correct MySQL privileges and has full access to both <bamboo-home> and <bamboo-installation> directories
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