How to stop Bamboo from timing out
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Bamboo session times out and requires re-authentication, even after checking the "Remember my login on this computer" checkbox, and within a short time period.
Resolution
Stop Bamboo
Open the "web.xml" file from under <bamboo-installation-directory>/atlassian-bamboo/WEB-INF
Change the timeout value from 30 to 60 and save the changes:
1 2 3 4 5{code} <session-config> <session-timeout>60</session-timeout> </session-config> {code}Start Bamboo again
Note: If this problem only happens when using a specific browser or if only happens to certain users, please open a support ticket at https://support.atlassian.com and attach your Bamboo logs from under <bamboo-home>/logs. Also, please provide information about the tools you are using for user management and the specific browser (type and release) for which you are experiencing this issue.
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